Microsoft Outlook 2010 Specialist


This certification course provides a complete training solution to fully prepare students to achieve Microsoft Office Specialist (MOS) Microsoft Office Outlook 2010 accreditation. It concentrates on getting delegates from knowledgeable to ‘exam ready’ in a 2 day course. The course is aimed at delegates who already have the raw skills to take the exam, but wish to hone those skills and practice with assistance from an experienced MOS qualified instructor, prior to taking the exam.

Please note this is the only level of exam available for Microsoft Outlook 2010. MOS exams are also available for Word, Excel, PowerPoint and Access 2010.

Included in this course:

  • 2-days Instructor Led Training using MOS Official Courseware
  • MOS Practice Exam Voucher
  • MOS Exam Voucher
  • Free Exam Re-take (where required)




This course has strict prerequisites – delegates should have already attended the relevant Levels 1, 2 and 3 courses or have equivalent knowledge. This course is NOT a fast track course for learning the exam material but a course for turning knowledge in to exam readiness.


Course Outline


During the 2 day course you will cover the following topics to prepare you for exam 77-884: Using Microsoft Office Outlook 2010. During the course, you will have the opportunity to test your knowledge and complete a full practice exam before taking the final exam at the end of day two.

Managing the Outlook Environment

Apply and manipulate Outlook program options

  • Setting General, Mail, Calendar, Tasks, Notes and Journal, Advanced, and Language options

Manipulate item tags

  • Categorising items, setting flags, setting sensitivity level, marking items as read or unread, and viewing message properties

Arrange the Content Pane

  • Showing or hiding fields in a list view, changing the reading view, and using the Reminders Window and People Pane

Apply search and filter tools

  • Using built-in Search folders

Print an Outlook item

  • Printing attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes

Creating and Formatting Item Content

Create and send email messages

  • Specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From and Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting and tracking options, and sending a message to a contact group

Create and manage Quick Steps

  • Performing, creating, editing, deleting, and duplicating Quick Steps, resetting Quick Steps to default settings

Create item content

  • Inserting graphical elements and inserting a hyperlink

Format item content

  • Using formatting tools, applying styles, creating styles and themes, using Paste Special, and formatting graphical elements

Attach content to email messages

  • Attaching an Outlook item and attaching external files

Managing Email Messages

Clean up the mailbox

  • Viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, and using clean-up tools

Create and manage rules

  • Creating, modifying, and deleting rules

Manage junk mail

  • Allowing a specific message (Not junk), and filtering junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender

Manage automatic message content

  • Managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies and forwards, and setting a default theme for all HTML messages, stationery, and fonts

Managing Contacts

Create and manipulate contacts

  • Modifying a default business card, forwarding a contact, and updating a contact in the address book

Create and manipulate contact groups

  • Creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, and sending a meeting to a contact group

Managing Calendar Objects

Create and manipulate appointments and events

  • Setting appointment options, printing appointment details, forwarding an appointment, and scheduling a meeting with a message sender

Create and manipulate meeting requests

  • Setting response options, updating a meeting request, cancelling a meeting or invitation, and proposing a new time for a meeting

Manipulate the Calendar pane

  • Arranging the calendar view, changing the calendar colour, displaying or hiding calendars, and creating a calendar group

Working with Tasks, Notes, and Journal Entries

Create and manipulate tasks

  • Creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, and using Current view

Create and manipulate notes

  • Creating a note, changing the current view, and categorising notes

Create and manipulate Journal entries

  • Automatically record Outlook items, automatically record files, and editing a Journal entry